The interview process consisted of three rounds. The first was a screening interview with HR, followed by a second interview with the Customer Success Manager, and a final interview with the VP of Customer Success. Overall, the first interview was very pleasant and focused on standard questions about my background, motivation, and knowledge of the company. The second interview was significantly more challenging, as it included a presentation of JoVE's services and a mock client interaction to assess my communication and problem-solving skills. The third interview was a friendly conversation with the VP of Customer Success, centered on my motivation, hobbies, and the strategies I would use to succeed in the role.

The process started with an initial interview that went well, followed by a take-home assignment. The assignment was given unexpectedly during a work week with a short timeline (a few days) to both learn about the company and prepare a full presentation. The timeline for the presentation then changed multiple times, requiring continued time investment over several days. Eventually, after significant preparation, the process was abruptly stopped before the presentation stage. Overall, the process felt disorganized and not respectful of the candidate’s time.