Applied online. Got an email, have to take an online test. Then a virtual phone interview. Then they call you for the group interview at that I was given my drug test papers. Then they do a very extensive 10 year background check, it took about 3 weeks to come back.

Phone questions and in-person interview. Most questions are about previous customer service jobs. If offered, it is followed by an approximate 3 weeks in center training and 90 day commitment.