Straight forward. Short telephone interview followed by a video interview with a manager. Friendly and professional. Knowledgable about the role and able to give a lot of information. Feedback given promptly

Interview Process: Online Video Call I attended an online video interview scheduled for 10:30am. When I logged in at the correct time, I was placed 14th in a queue. The system initially indicated a 15-minute wait, however the actual wait time was closer to 40 minutes. This felt poorly organised given that interviews were scheduled at specific times. At the start of the interview, I was asked what I currently do. After explaining my professional background, I was then asked why I wanted to work in a call centre. I explained that I am deliberately beginning a new career direction and am keen to build experience from the ground up, with the intention of progressing into management over time. The interviewer indicated they were looking for candidates who expressed a strong desire to help people. However, there were no follow-up questions about customer scenarios, service values, or how I would approach supporting customers. The interview concluded shortly after, with feedback that I lacked empathy. As I was not asked any behavioural or situational questions, I did not feel I was given a fair opportunity to demonstrate this. Overall, the experience felt rushed and somewhat disorganised