Mostly structured. Unfortunately the talent team is just ghosting candidates. Not respectful of our time. Even after many emails there has been no reply which is very disrespectful either they filled the role or not.

Phone screen with one HR interviewer followed by strange email from different HR person describing completely different role, followed by being ghosted by both interviewers. This has happened to me twice in about three years with Intercom, so either it's a way to exclude a candidate without telling them, or it's an indication their HR pipeline and processes are in a bit of a mess.