Great. The interviews are relaxed about complicated in any way. They are about 4 in the panel who listen in as well. All the best if you apply in this role

3 interviews were done. All via the web. The same basic questions were asked during these interviews so they felt a bit repetitive. Basic customer care questions as expected. Also, based on some of the questions asked, I could tell that my resume was not reviewed. First and third interview felt relaxed. Second interview felt rapid-fire and too spontaneous with no structure and proper explanation of certain unknown aspects. Very very long cognitive assessment which can definitely be condensed. As a matter of fact, some things that you're assessed on you won't even be utilizing during your employment (like crafting a properly worded empathetic email to a client) because you'll most likely follow a specific rubric that they've established.