Applied online. Initial contact was made by phone by direct line manager. About 30 min phone interview with typical questions, ie review of job history, strengths and weaknesses etc, and opportunity to ask questions about the job. Then offered to be flown to Phoenix for a second in-person interview. I was given a set interview time and information to make flight arrangements through a travel agency. The interview took place at a hotel with many other applicants. We were given a conference room to wait in and then called one by one. It was a 3 person interview panel, 2 quintiles nurse managers, and 1 representative from the contacted drug manufacturer. They really emphasized that they wanted "stories" in response to their questions and set up a role play scenario where we sat back to back and acted out a phone call to a patient. Then proceeded to a second interview immediately after with the line manager who had conducted the original phone interview. I was contacted by phone within 1 week with a job offer.