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Hello, and thank you for taking the time to share your experience.
We truly appreciate your interest in the Head of Customer Care role and are sorry to hear that your interview process didn’t meet your expectations. While this process was not entirely typical due to scheduling challenges, we want to assure you that the incumbent, hiring manager, and recruiter are working closely in sync to find the best fit for this position. The goal is to ensure alignment on expertise, contribution to company culture, and professional demeanor—key factors in identifying the right candidate.
We value transparency and your candid feedback, which helps us continue to improve the candidate experience. Thank you again for considering IPSY, and we wish you the best in your career journey.
Best regards,
IPSY People Team