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      HGS

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      Recherches associées: Avis sur HGS | Offres d’emploi chez HGS | Salaires chez HGS | Avantages sociaux chez HGS
      Entretiens chez HGSEntretiens d’embauche pour Customer Service Representative chez HGSEntretien chez HGS


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      Entretien pour Customer Service Representative

      31 juill. 2025
      Employé (anonyme)
      Kingston
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. J'ai passé un entretien chez HGS (Kingston) en juill. 2022

      Entretien

      The interview was an online meeting, the interviewers we're nice. They were patient and friendly. You should ensure you emphasise on having empathy so that they know you will show empathy to their customers.

      Questions d'entretien [1]

      Question 1

      Why do you want to work at this company?
      Répondre à cette question
      avatar
      Réponse de HGS
      10mo
      Hi, thank you for sharing your interview experience. We’re happy to hear you found the process positive and the team supportive.

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez HGS

      Entretien pour Customer Service Representative (CSR)

      15 juin 2026
      Candidat à l'entretien anonyme
      Vancouver, BC
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez HGS (Vancouver, BC) en avr. 2026

      Entretien

      The hiring process starts well with an initial screening and final interview, but the post-interview stage shows a complete lack of organizational standards. Despite following up multiple times via email and social media, I was completely ghosted after a single, brief response, having been told they would update me soon, but they have not reached out ever since. Leaving a candidate hanging for weeks instead of sending a simple rejection is highly unprofessional and a major disrespect to my time. The job market is difficult, and companies must respect applicants' effort. I will never apply to HGS again, as they have shown clear red flags. An automated reply telling applicants to contact a support email does not hide how disorganized and unacceptable the communication framework is, and the fact that candidates are being treated as entirely disposable data. I am sharing this to provide transparency for future candidates. After completing the final interview stage, communication completely ceased. Despite following up, I received no update. Candidates invest a lot of time into this process, and there should be accountability regarding basic communication. I hope this review serves as a necessary wake-up call for how people are treated. There is a clear double standard in the recruitment process. Communication is only given to accepted applicants, while rejected and backup candidates are completely ghosted. It truly makes one wonder how a company's customers would feel if they knew how poorly job candidates are treated behind the scenes. There must be professional accountability for this level of disorganization, and I am speaking out so future candidates know exactly what to expect.

      Questions d'entretien [1]

      Question 1

      How would you deal with a customer in a difficult situation?
      Répondre à cette question
      avatar
      Réponse de HGS
      1w
      Thank you for your feedback. We apologize for your experience and understand your concerns. If you would like to discuss this further, please reach out to us at talk2us@hgs.com.

      Entretien pour Customer Service Representative

      25 mars 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai passé un entretien chez HGS

      Entretien

      Interview process was smooth . It was like virtual hiring event . First they check your status or if you are eligible then move to interviewer. The whole process took about 30 minutes. Interviewer was nice and kind

      Questions d'entretien [1]

      Question 1

      How do you handle a upset customer?
      Répondre à cette question
      avatar
      Réponse de HGS
      3mo
      Thank you for sharing your interview experience with HGS. We’re glad you found the process smooth and the interaction positive.

      Entretien pour Customer Service Representative

      5 mars 2026
      Employé (anonyme)
      Offre acceptée
      Expérience neutre
      Entretien facile

      Candidature

      J'ai passé un entretien chez HGS

      Entretien

      interview was quite easy, just know how to answer with the star method, be clear when talking. also try to ask question doing the interview. Then also mention you are fast in typing.

      Questions d'entretien [1]

      Question 1

      mention a time you handle a difficult customer
      Répondre à cette question
      avatar
      Réponse de HGS
      3mo
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.