INITIAL INTERVIEW: Conducted by HR personnel. Very typical questions, ranging from verifying applicant's background facts/details to stuff like, "Why should we hire you" or "Why did you choose us". Very easy to pass. Difficulty/Stress level: Minimal. Confidence level required: Moderate to High. WRITTEN TEST: Actually part of the documents you need to fill up right after signing in as applicant. Questions are few & require practical answers. Difficulty/Stress level: Minimal to None. Confidence level required: Minimal to Moderate. ONLINE TEST: Basically consists of 3 tests (Aptitude, Typing, Personality). Relatively easy to pass, especially for Aptitude, unless you're Below Average. Typing is easy especially if applicant has substantial encoding/typing experience. Personality is a sure pass if you choose the best options (i.e., those that describe the ideal person/employee). Difficulty/Stress level: Moderate. Confidence level required: Minimal. LANGUAGE ASSESSMENT: Or Phone Interview. Questions are practical & based on experiences. Should be easy to pass especially if applicant has acceptable or decent conversant English. Difficulty/Stress level: Moderate. Confidence level required: Moderate to High. MOCK CALL: Applicant is given 20-30 minutes to go over call flow, scenario, & tools, & will be briefed right before start of mock call. Be prepared to counter/rebut "You don't know what you're doing" or similar statements. Difficulty/Stress level: Moderate to High. Confidence level required: High. FINAL INTERVIEW: With Operations Manager. May cover typical questions ("Tell me more about yourself") to practical ("Tell me about your multitasking skills"). Be prepared to promote yourself ("We prefer applicants who have substantial experience in financial accounts" or "I'm afraid that your past work experience doesn't make you ready/fit for our business"). Be ready with a final statement (answerable by "Why should we hire you") that emphasizes your strong qualities that make you the best person for the job. If all goes well, OM may end interview with "It's been nice talking with you". Difficulty/Stress level: High. Confidence level required: High.