Standard Process Overview 1. Application & Shortlisting You start by applying via the official HCLTech careers portal or through campus drives or job boards. Recruiters review your resume and shortlist based on relevant qualifications, experience, and skills. 2. Written/Aptitude/Communication Assessment For many technical support roles, especially for freshers, the process may include an aptitude or communication test. These rounds evaluate reasoning, grammar, problem-solving, and pronunciation or accent clarity. 3. Group Discussion (GD) / JAM (Just A Minute) – Optional Some recruitment drives include a GD or JAM round to assess communication skills, clarity of thought, confidence, and teamwork. Not always mandatory, but common in campus settings. 4. Technical Interview This is the core evaluation for technical support roles. Expect questions on: Operating systems (Windows, macOS, etc.) Networking fundamentals (VPN, domain issues, troubleshooting) Hardware and software troubleshooting (e.g., reinstalling Office, email issues) Ticketing tools, ITIL processes, and service desk protocols Candidates often report scenario-based and resume-based technical questions. 5. HR Interview Final interview round focusing on personality, attitude, shift flexibility, career goals, and cultural fit. Questions may include introductions, strengths/weaknesses, support vs. service distinctions, and your willingness to work in certain locations or shifts. 6. Offer & Onboarding If successful, you'll receive an offer letter followed by background check, document submission, and onboarding/training.