Online aptitude test then followed by document verification and later interview and the whole process carried out online and this procesd carried out for 4 weeks and it is paid training program and after the completion of training we will be placed in hcl itself and the price of training is 1.7 lakhs

1️⃣ First Round – Communication Skills Assessment Purpose: Check your English fluency, listening, and customer interaction skills. What to Expect: Self-introduction in English Reading a passage aloud to test pronunciation and clarity Listening to an audio clip and answering questions Situational questions like: "How will you help a frustrated customer?" "Explain a technical concept to a non-technical person" Sometimes basic grammar and sentence correction tests Tips to Prepare: Speak slowly and clearly Avoid filler words like “umm” or “you know” Practice mock customer service conversations --- 2️⃣ Second Round – Technical Interview Purpose: Test your problem-solving skills and IT fundamentals. Common Topics: Operating Systems – Windows basic commands, troubleshooting steps Networking – IP address basics, ping command, DNS, DHCP Hardware – Common laptop/desktop issues, replacing parts Software Support