They asked why I was interested in the Service Desk Analyst role and also checked my basic knowledge of tools like MS Outlook. Some scenario-based questions were asked, such as how I would handle a network-related issue reported by a user.
Questions d'entretien [1]
Question 1
They asked how I would handle a situation where an end user is frustrated due to a recurring technical issue and how I would communicate the resolution to them.
J'ai postulé en ligne. J'ai passé un entretien chez HCLTech (Colombo, )
Entretien
Interview held on online. It was good . asked few questions about expiriance and real-world scenarios. and asked about past experiences. and expectation and salary things. it was not hard interview
J'ai postulé via un recruteur. J'ai passé un entretien chez HCLTech (Mumbai) en janv. 2026
Entretien
1. I had normal first interview regarding soft skill. Went well
2. Then I had technical interview. They asked about scenario based questions.
3. For this round I got call after 2-3 weeks. They scheduled a call for the next day and didn't show up for the interview. Very disappointed. I send them a mail but didn't receive any response
Questions d'entretien [1]
Question 1
Situation based questions. What will you do if wifi stops working