Includes, what did you apply for? what don't you want? a good customer service experience? work experience? and what do you do in your free time? Ultimately, that was the main introduction question to the group interview. Afterward, they had you evaluate a set of scenarios and how you would react.

The process is simple enough, its mostly a lot of STAR based questions. And the digital interview is basically the same as the in person. The questions most of the time will be identical, if not extremely similar.