The hiring process was extremely simplistic as this was an internal hire, although external hires followed the same procedure. You are asked to role play interacting with different clients at the same time using a google chat style setup. The most challenging question I was asked was the typical run of the mill "How would you handle a tough to deal with customer"?

I submitted my resume and a week or so later I was e-mailed to setup up an interview time via Skype. We agreed upon a time and I was giving a user name to add to my Skype for said interview. I logged into Skype and messaged the interviewer at the time schedule and they were unresponsive. So after a half hour of waiting around I e-mailed them and said I wouldn't be continuing on with the interview. They talked me into completing the interview that day and I completed a mock chat (assisting a customer with a non-functioning printer) and answered some questions.