I applied online with Gap and submitted a resume and cover letter. I heard from them within a week or so. They called me to set up a interview for the following week. I went to the interview dressed in black straight leg jeans, loafers, a nice long purple t-shirt under a Gap black blazer with white detailing (which I mentioned during one of my interview questions). I was greeted by a sweet and upbeat manager and taken in the back to a small room to speak with her and another manager. They both asked good questions pertaining to my background in customer service and what I liked about the brand. Then they asked me to pick out two outfits that would describe my personal style. Later I was asked by one of the managers, pretending to be a customer, to help her in choosing an outfit for her "husband". All around the interview probably took no more than 30 minutes. It seemed to have a positive feel throughout. However, I was contacted within a few days that they were not going to hire me. I think my not having actual retail experience might have been the deciding factor. I did very much appreciate them getting back to me with an email in a timely manner.