J'ai postulé en ligne. J'ai passé un entretien chez GRIN
Entretien
Seemed more like an interrogation than an interview. The interviewer seemed to be following a book of questions. Asked two questions that I already gave answers to so I ended up having to repeat myself (taking up valuable time). I asked a general question about the platform and the interviewer said they can't answer it because they don't know much about the software. The interviewer didn't want to turn their camera on even though it was a Zoom call because they will "just be seen writing down answers and that will be boring." Perhaps one of the worst interview experiences.
We appreciate your feedback and it's unfortunate that you feel this way. At GRIN, we follow a best practice of asking every candidate the same questions so that we can fairly evaluate their background, experience, and culture fit relative to the other candidates.
Expérience positive
Entretien facile
Candidature
J'ai postulé via un recruteur. Le processus a pris 1 semaine. J'ai passé un entretien chez GRIN (San Mateo, CA) en juin 2022
Entretien
Unprofessional.
I was contacted by a recruiter via Linkedin for a management role. At the time I wasn't interested. I then quit my job, took some time off, and decided to see if the opportunity was still open. They said yes, and sent me the description for an independent contributor. I have been in the industry for 10 years and built 3 CSM teams from the floor up. I'm not taking my career backward. It was already a 50k pay cut since the base was in the 130k range (CSM management makes closer to 200K) but the product truly excited me and passion is also a motivating factor,
I then responded that I was only looking for a management role, she confirmed it was still available and sent me the link to book a meeting with another recruiter.
The interview took place, she opened with this is for an IC. I reiterated I'm here to discuss the manager role...oh ok, she says... so we then continue the interview, and was told to expect feedback in 2 days. i didn't hear back. I sent a follow-up 3 days after I was expected to hear from her on the next steps. 5 mins later a templated email is sent saying they are passing. I reply asking where they felt I felt short - received crickets.
It's perfectly fine I wasn't selected, but the HR team needs to invest in making their staffing team more polished and prepared.
Questions d'entretien [1]
Question 1
The questions were general. Very simple and surface-level scenarios
J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez GRIN en mai 2022
Entretien
Very shortly after I applied, I had an introductory interview with what appeared to be a recruiter from GRIN.
It was a fine interview but I knew immediately that I would not get an offer.
My only concern for this company is that while it has an excellent product, you can tell they are after a very specific personality vibe. They would probably label this as "culture" but I do think diversity of age, race, and personality are vital if a company wants to grow into something large and enduring.
Questions d'entretien [1]
Question 1
Describe an average work day for you.
What are the keys to being a successful CS manager?
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez GRIN (Sacramento, CA) en janv. 2021
Entretien
5 Step Interview Process
1) Call w/ Manager of People Operations
2) Cognitive Assessment
3) Interview with Customer Succes Management
4)Interview with VP of Customer Success
5)Final interview (Panel/Meet the team)
Questions d'entretien [1]
Question 1
Tell me about a time when you helped a difficult customer...
What does Customer Success mean to you?
What makes you a good Customer Success Manager?