Quite quick process. Selection is done both via external recruiters and directly with the company. You are always contacted to be informed of their decision online language tests which you can do prior to going into the interview in office as well as on the phone language tests Interview was discussing experiences motivation, how you would handle customers given different scenarios, Some basic technical questions regarding office products and networks

I didn't know what to expect from a group interview, but it was a few personal questions to each of us, an individual troubleshooting test, and a group activity to work in teams.