I applied online 2 weeks ago and then almost immediately received an email with questions related to customer service. If you have experience in the industry and really care about people along with being a team player the test is very easy. Within a week I received a congratulations email notifying me that they wish to do a video interview and provided me a link to access the interview within 1 week. That was a great experience as you can easily fit it into your schedule whether it's early morning, late at night or anywhere in between. The video interview went very smoothly and took about 15 minutes. You need to make sure that you have a valid passport that doesn't expire for at least 6 months. You'll be asked 5 more questions geared towards your customer service experience, past experiences with coworkers, and how you would handle certain situations. I have really enjoyed my experience this far and accepted the offer for my f2f on October 18th. Now praying that this next step goes very well and I recieve a CJO. Good luck to everyone and looking forward to meeting you soon!