Phone interview with recruiter was easy. Just making sure you know what you are getting into. In person interview was at the call center. Started as large group interview where they gave a general overview of the firm. Following was two on one interview with managers. They are going to ask you questions to get to know you and then jump right in to the behavioral and situational questions. All you have to do is focus on doing whatever is best for the client and give answers that highlight your great customer service skills.

First a brief phone screening, and then I needed to schedule an in person interview. The phone screening was around 30 mins and the interview itself was about an hour.