The hiring and interview process was extremely smooth. Upon submitting my application, i was asked to come in for an interview within a business week. I had the standard HR, "Behavioral" interview first. This lasted approximately 30 minutes. I then immediately had an interview with my potential boss. The second interview lasted approximately 45 minutes and involved detailed questions about my previous experiences. It was aimed at probing my understanding of client support. After both interviews were completed, i left and got a call back on the third day with an offer.