Straightforward process. Application to offer in less than 2 weeks. Initial call with HR member who ran through the role and requirements in a telephone interview. Then had a full interview in branch with branch and area manager. Good to see office where you would be working and meet the team. Competency interview. Very interested in previous work experience and how this role fits in to your career plans. Know your examples, expect to be tested on previous experiences and be prepared to back up what you say. 2 week detailed training course when you first start goes through ins and outs of the role.

One round interview , relaxed feel and get to know you as a person. Managers are very welcoming and honest in difficulty of the role. Originally interviewed for stoke but many branches.