It took about 6 months from start to finish due to so many people applying. Comprises of 3 interviews including an assessment centre. First interview is with a talent acquisition manager usually 20 minutes long Second interview is with a branch manager lasts about 20/30 minutes long, which includes 2 hours shadowing at your local branch to get to know the ins and outs Third interview will be with an area manager at the end of the day at the assessment centre. Assessment Centre Activities 1. Introduce yourself to the room and tell people what you’re applying for. 2. Ice Breaker - pass around something, you say your name, where you’re from and an interesting fact about yourself. 3. Customer Service Role Plays: 1st scenario - you are given a script to learn, you must try and persuade and sell a customer an upgraded car, an area manager will be the customer. *make sure you write down a lot of questions, this will give you great conversation and knowledge of the customer needs. Like: What do they currently drive? Where are they from? How long will the journey be? How many people are going? Kids? Grandparents? Where are they going? What are they doing? Who will be driving? The more questions to backup a sale of upgrading a customer and meeting their needs is what they want. They want you to show them that you can form good relationships with customers. 2nd scenario: Dealing with a customer complaint: you need to make sure the customer will come back again. Again ask the customer questions, when it happened, who served them? How were they effected? Did you still use the car? This is a tricky one, customer service is the most important aspect they look at. Apply them discounts to come back, give them discounts this time around, ensure the customer actions will be taken. Lunch Time- Communicate during lunch with others and management. You’re NOT competing with others, they will gladly employ everyone in the room if everyone meets their competencies. Leadership scenario- You are given a script, your manager is away for the day. You need a plan to motivate the team and give a briefing in the morning. Set your team tasks, what they can improve on and what they should focus on. They want you to show you can delegate tasks, have leadership skills, motivate and support your team. Member of the board scenario- You are each given something different and persuade others on the board to invest in certain funding within the company such as Reducing the companies carbon footprint- speech is 1 minute long, persuade, communicate and listen. Area manager interview- about 30 minutes, they want you to acknowledge your feedback throughout the day as well as a normal interview. Home time