I filled out the application followed by a sample virtual call center test. Two days later I received a call answering a few basic questions and then was scheduled for a second interview. I got the call for the second interview, and it was about 15 minutes of situations and questions on how you handle difficult and upset customers. I was then offered a third interview. The third interview was an in depth version of the second with more questions about my experience with exceeding customer's expectations, etc. I then received an email for a background check release. After employment verification and the background release, I was then hired.