This was for the call center position in Overland Park, KS. The application itself was super short and easy with an upload of my cover letter and resume/cv. Began with phone interview which included an overview of the job. In the phone interview they checked to see if you were interested in moving forward and doing the steps required in the job. It was short and I think I was only asked 2 real interview questions. Tell me about your work experience/customer service experience. Tell me a time when you went above and beyond for a customer. Second step was an in person interview with two managers at the same time. They took turns asking questions and had pages to fill in with notes. Began again with outline and description of job and outline of expectations of training. Questions included: how can you handle toggling between multiple screens, applications, and tabs? Tell me about a time you went above and beyond for a company. And a customer... Tell me about a time when you disagreed with a policy change that you had no control over. Tell me about your worst job. Tell me about your ideal job. Tell me how you use organization to stay productive.