The interview was in two parts. Got in touch with Todd, and he gave me an honest rundown of what to expect, which is a rarity. They were open and honest about the whole process, so if you're thinking of interviewing and have a question - just ask. They also check with you at each stage to see how you feel about what you know, what concerns you may have, and that you genuinely want to proceed. You won't be pressured, but you will receive waves of positivity. First interview started with an assessment of our critical thinking, which took a couple of minutes on an iPad. Filled out a little paperwork, too. Nothing too boring or intense. The first interview was a group interview (mine had 10 in it) which seemed a little intimidating, but then we met Fortren's owner Mark. He brings such enthusiasm into the room that you're immediately comfortable. They have everyone answer a couple questions each, and then try out a sample script to gauge your ability on the phone. It's nothing to be nervous about, because they make you feel at ease. Mark also takes a moment to answer questions the group has, so you have the benefit of everyone else's queries as well as your own. You can trust what he says throughout - even the things that seem a little too good to be true. He said you wouldn't sell a loan if you wouldn't sell it to your own mother, and sure enough you'll see that displayed around the office. Second interview was one-on-three, with the owner and two others. Here they asked really common sense questions like what experiences you think you bring to the table, where you see yourself in five years, and why you would value working at Fortren. Again, they give you opportunities to ask questions, and make sure you leave knowing everything you want to. They'll have you do one more assessment and a personality test, which is standard corporate practice. You'll have to do the same thing to work at a restaurant nowadays, so don't let that be a deal breaker. Then you just have to wait a few days for the good news. I honestly believe that if you're genuine, put thought into what you ask and answer, and match their energy you'll be fine. I got the feeling that they looked to hire based on the person and not the resume. Throughout the hire process, you are a name and not a number. Make the most of your time with the people who interview you. You'll see them every day on the job, and there's a strong feeling of camaraderie in the office. Just be loose and be you, and you'll fit.