Phone screen from the HR manager had a few questions about OS, Networking & Sys Mgmt. Then questions about my career goals and why I would work for a smaller firm.Mainly it was an interview t oget to know me it seemed. 2nd Interview came about 10 days after the screen and was with a panel (HR Manager, Director IT and Admin Director) . The interview started with customer service and operations settings and responses and then went mainly technical with a practical exercise from the Director IT and the entire interview lasted about 4 hours in all. The final was 1:1 lunch with Director IT about one week later with the offer. Process took about 3 weeks .