It was a very laid-back experience. First and foremost the interviewer wants to ensure that you are comfortable and not nervous. He then probes about you past experiernces and how they can be useful for the role, especially customer service related experience. There were a lot of quesstions about what you know about Poughkeepsie. The last part of the interview involved an overview of the organization's various operations - he wants to guage your frlexibility and ability to multi-task.