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      Entretien pour Customer Success Manager

      13 déc. 2016
      Employé (anonyme)
      Londres, Angleterre

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Duo Security

      Entretien pour Customer Success Manager

      31 mars 2022
      Employé (anonyme)
      Ann Arbor, MI
      Offre acceptée
      Expérience positive
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Duo Security (Londres, Angleterre) en déc. 2016

      Entretien

      This has been by far the best interview process I've ever been part of and I was planning to write a positive review regardless of whether I had an offer or not. I applied through the website on a Thursday, received an e-mail to set up a call with the recruiter the following Monday, and two weeks after that first call I had an offer! Linda, the internal recruiter, is efficient, kind, smart, supportive, honest, down-to-earth, and has just made it such a pleasure to deal with Duo from start to finish - any company who needs to make a good first impression on candidates should just work on cloning her, really. Right from the start we set clear guidelines on how best to work together throughout the process (open communication, transparency on other job offers, approachability, open feedback loops) and I can't stress enough how nice it was to work like that. Everything was well-organised and I always felt like whoever I was speaking to actually cared about what I was looking for in a job, rather than just trying to find out whether I ticked their boxes. I met with various people in the Customer Success department (both US & UK), as well as others in the London office, so was able to get a well-rounded view of what working at Duo would be like. You can definitely see and hear that everyone who works there is excited to be part of Duo and shares common goals and values, but was also honest when I asked what would potentially put someone off joining Duo (answer was generally "people who aren't used to a start-up environment may take a while to adapt" - very fair). Also - the hiring manager was SO helpful in the phone call when I asked what I could study to set myself up for success in the role if I moved forward, and took the time to take me through the most relevant parts of the documentation on the website. Really refreshing when I thought he would just throw a few words and topics at me with an "off you go" approach...by far exceeded expectations already. All in all - can't wait to get started!

      Questions d'entretien [2]

      Question 1

      How do you approach situations where your UK client may be blocked from doing what they need to, but you have to contend with a time difference and wait for support in the US to move forward with a solution?
      1 réponse

      Question 2

      What is your familiarity with endpoints, SAML, 2FA?
      Répondre à cette question
      14
      avatar
      Réponse de Duo Security
      8y
      Thank you for taking the time to share your interview experience. We are very happy to hear your interactions with Linda and the whole UK team were positive, and that you chose to join the Duo team! Welcome aboard!
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Duo Security (Ann Arbor, MI) en mars 2022

      Entretien

      I met with 4 different people over a period of a few days. The recruiter was first. Then the hiring manager. Then a 3 person panel met with each separately. I then closed with the hiring manager. Smooth easy process with deep diving questions about your work style and experience.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you worked with a diverse team.
      Répondre à cette question
      1
      avatar
      Réponse de Duo Security
      4y
      Welcome to Duo! We are happy you’re here and appreciate you sharing your interview experience. Congratulations!

      Entretien pour Customer Success Manager

      28 juill. 2020
      Candidat à l'entretien anonyme
      Londres, Angleterre
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Duo Security (Londres, Angleterre) en juin 2020

      Entretien

      I applied online and did not get to the interview process, I think it was already advanced. An actual person (recruiter, not automated message) replied and I replied back. Then after a few weeks another role was opened and I applied again, the same person came back to me scheduling an interview and said last time I did not move forward not because I don't have the skills, but it was not the right time, she immediately remembered what happened last time and this was nice. I had a short interview with this recruiter and then moved to the next stage, with the HM. The interview was very good, straight to the point and professional. The HM asked really good questions.

      Questions d'entretien [1]

      Question 1

      How do you deal with a customer in a difficult situation, where the customer is frustrated, give me an example.
      Répondre à cette question
      1
      avatar
      Réponse de Duo Security
      5y
      Thank you for your detailed feedback and we're happy to hear your experience was a positive one. We wish you the best in your search!

      Entretien pour Customer Success Manager

      11 nov. 2019
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Duo Security

      Entretien

      A series of phone interviews followed by a 3 hours sit down at their head office. The process is fairly standard with meeting with the face to face being the most important. You'll usually meet with, the hiring manager, a VP, sales team and also another CSM in your future team. All will ask situational based questions about your experience, your approach, your learning process etc. An unfortunate experience for me as I never heard from the company again. Followed up twice and got a message back saying we'll be in touch. Very professional right up until the end.

      Questions d'entretien [1]

      Question 1

      How do you prioritize your task list? Tell us about a time that you and your internal stakeholders were not aligned on a customer objective.
      Répondre à cette question
      1
      avatar
      Réponse de Duo Security
      6y
      Thank you for your feedback, it's appreciated. We're sorry to hear about your interview process. We take pride in our candidate experience and keeping candidates informed is something we expect from our hiring teams. We'll share your notes with out team and wish you the best in your search!