I applied for the Head of Customer Success role through LinkedIn and was initially contacted by the HR team, which left a positive first impression. I received an email inviting me to a first-stage interview with HR and replied expressing my excitement about the opportunity. However, the process quickly became confusing: the call was scheduled, then cancelled twice, with an update saying the process had changed and the hiring manager would now combine the HR and manager interviews in one call. After following up a couple of times, I eventually received a standard rejection email without ever having an interview. When I asked for feedback on how the process shifted from “reorganising an interview” to a rejection, my request went unanswered. The overall experience felt disorganised and lacked transparency.