Sent resume via email and after few days, Zoom interview link was shared and processed because of COVID-19. There were 3 interviewers asking questions and explained about the role. One was the authentication analyst team leader. I am doing my second interview with senior (I guess) and there will be few more steps that I need to complete such as bilingual test and occupational test.

The whole interview was conducted online, and it went very smooth and friendly. I was asked a few questions about customer service and team work. The staff were also patient in answering my questions about the position.