Phone interview followed by a typing test. Next, additional testing and an in person interview. Then a group interview w several typical STAR questions. The owner said they were in the top tier for salary and benefits. I disagree. $20,000 a year is quite low as are the benefits. After shadowing a cust. service rep, they are taught to constantly put customers on hold...very poor customer service. Plus the work schedules are very sporadic and random.