We're really sorry to read your experience. It is not acceptable that you did not receive feedback in a timely manner. Unexpected changes within our new business have caused inevitable delays in our recruitment process on the rare occasion but you should have been kept updated throughout the process. We expect all recruiters working on our roles, whether internal or agency, ensure that candidate experience is at the top of their agenda. We've flagged this to the relevant team to speak with the agency and apologise again for your experience. All the best with your job search.