The First stage of the process is the Telephone Screening, which will ask basic questions as to availability, salary etc. If you are successful at this stage, my Team Leader then invited me for interview at the end of the screening. Once in store, there are 3 sections: Discovery - This will involve 20 minutes spent on the Shop Floor. You will be expected to use your initiative and spent the time doing things such as; Speaking to Customers, Colleagues, Looking at Products and Watching a Sale. The manager will likely ask you some questions about the experience at the end of the exercise. Role Play - This will be you acting as a Sales Colleague, and your task will be to sell the manager a tablet, ideally with some Added Value Accessories. You are given 10 minutes to prepare. Competency Based Interview - This will be answering some questions, which aim to assess suitability for the role, including past experience etc. Questions are noted below: