Assessment which lead to 2 phone interviews and finally a third virtual interview.. I was told that during the second interview by a very nice professional young lady, that she wanted to moved forward and set up the virtual interview. She basically said that was to determine my level of technical knowledge to really determine my pay difference for the job. I must say I was shocked during my interview at the lack of professionalism the gentleman showed. He had on a T shirt and seemed highly uninterested during the short time. I asked only 4 questions about dealing with angry or upset customer scenarios. I was never asked anything technical or about troubleshooting. I knew that he was interested from the way conducted the interview. I feel as if I dodged a bullet based up his character. Maybe he woke up on the wrong side of the bed that morning ... because he literally looked and acted like he just woke mins prior... maybe that why he got started at a late time

It was an easy interview process. They will ask about your customer service experience if you have any . And how did you troubleshoot any technical issue if you had .