J'ai postulé en ligne. J'ai passé un entretien chez Citizens
Entretien
First round of "interview" is with Hirevue, they ask you to upload video of yourself answering basic questions. They expect you to dress like it's an in person interview, and I've read somewhere that they clock how often you look away from the camera. After the video portion, they have you play these games that are supposed to give them data on what kind of person you are; one game is word association, the second is this really difficult shapes/colours/movement matching game, which I'm pretty sure is just being used to train the AI. Then you'll maybe get a human interview afterwards.
Thank you for sharing your experience. We're sorry the role didn't work out. Please be assured your feedback has been forwarded to our Recruiting team for review. We wish you success in your career exploration and development.
Autres retours d’entretien d’embauche pour un poste comme Bank Teller chez Citizens
J'ai postulé en ligne. J'ai passé un entretien chez Citizens
Entretien
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.
J'ai postulé en ligne. J'ai passé un entretien chez Citizens en févr. 2026
Entretien
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Questions d'entretien [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?
