First, I applied online. Then, I got a message to schedule a phone interview. I received a phone call from the recruiting team to do the interview. The next day I received a phone call from the manager to arrange a second interview, in the same week, personally at the branch. I finally went to the interview, we talked and the next day I got a phone call from the recruiting team telling me I got the job.

After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.