Very throurough. A lot of situational questions. Had two interviews. One phone screening and then an interview with what would end up being my team lead. The interview with team lead actually started as an interview with three team leads. After a few brief questions regarding my background and personal preferences to what department I preferred, the interview became 1 on 1 with the team lead most interested in me.

First I applied online. Then I received a call and email to set-up a phone interview. This interview was fairly easy, she just asked questions about your background and "Name a situation where you handled an upset customer". After I answered the questions, the recruiter informed me that there was an open interview spot for 3pm the next day. I arrived at the office (which is beautiful!) and met with a manager. This was a 1:1 interview. Now these questions were harder, mostly behavioral questions. The other name for this position is "Everyday Hero" and all questions revolved around the word Hero. The questions were as such: "Name a time where you went above and beyond for a customer." "Name a time where you had to collaborate with another co-worker to achieve efficiency" "Name a time when you realized there was a more efficient way to do a process and how you handled it" "what kind of manager experience helped you the most" etc. the following Monday, I was contacted by HR and started New Hire paperwork, which consists of a hefty background check and drug test.