J'ai postulé en ligne. J'ai passé un entretien chez Citi (Taguig) en juill. 2019
Entretien
I was notified and got a call from citi if I am interested for this job. Asked a few details about my personal info and scheduled me an initial screening. I got to their bldg for the hirinf process. It took me a day to get the news. First was the initial screening. Interviewer asked me behavioral questions about my leadership and interpersonal skills. Second, an online test (versant). Was actually a fun test where you will use a phone and follow what the voice instructs you to do. Second interview was with the senior HR asked me about if I really want to be a part of the BPO industry, where do I see myself in five years etc. And lastly, the final interview. This interviewer was very rude. She was very condescending and mocking my personality. I would understand if she criticized my skills ans experience but no. She was on a power trip. Cuts me off when I'm trying to explain myself and even asked me 'so you think you're perfect?' mockingly. It was disturbingly rude for a professional to ask such question or blurt out such comment. I expected too much from this company. Sadly, it doesn't come close to any of my expectations judging from what the HR department has shown me. It was a learning experience for job seekers to learn the environment of the organization from the hiring process and its HR employees
i arrived and was the accomodated. the interview went pretty fast. it was straightforward and i would say pretty easy. just the normal interview questions and some situational questions. i declined the offer because i got an opportunity at other company
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez Citi (Taguig) en févr. 2024
Entretien
I underwent 3 phases of interviews: (1) Background check, (2) Initial Interview with HR, and (3) Final Interview with Hiring Manager. I went through all interviews in just a day through the phone.
As a fresh graduate with no BPO experience, I mostly relied on my communication skills to survive the whole process. The interview with the HR revolved mostly around questions involving integrity. In my case, he asked me to elaborate further on the circumstances where I showed integrity as an individual.
The final interview was the most challenging of them all — at least, for me. The hiring manager tested me through a mock call. Afterwards, she was testing my patience and capabilities as a customer service representative, especially since I have no experience.
The hiring manager had an intimidating tone, which was aimed to test your grit as a phone banker. She interrupted my answers a lot, and the challenge was how well I can focus on her questions while maintaining a calm, professional demeanor.
Interestingly, after around 85 minutes of interview, the hiring manager complimented me for surviving her questions. She was really generous with her feedback and gave me the job offer afterwards. It was a sigh of relief for me, knowing that it was all a test after all.
Questions d'entretien [1]
Question 1
How do you define integrity?
What are some situations wherein you showed integrity? Can you elaborate further?
You have to pass two assessments before you can get to initial interview. It consists of three interviews; the initial, pre-final, and the final interview. You have to show them how confident you are with your skills, and you must convince them that you are the perfect person for the job.
Questions d'entretien [1]
Question 1
Tell me about a situation where you had to solve a problem in just a short span of time.