I underwent 3 phases of interviews: (1) Background check, (2) Initial Interview with HR, and (3) Final Interview with Hiring Manager. I went through all interviews in just a day through the phone. As a fresh graduate with no BPO experience, I mostly relied on my communication skills to survive the whole process. The interview with the HR revolved mostly around questions involving integrity. In my case, he asked me to elaborate further on the circumstances where I showed integrity as an individual. The final interview was the most challenging of them all — at least, for me. The hiring manager tested me through a mock call. Afterwards, she was testing my patience and capabilities as a customer service representative, especially since I have no experience. The hiring manager had an intimidating tone, which was aimed to test your grit as a phone banker. She interrupted my answers a lot, and the challenge was how well I can focus on her questions while maintaining a calm, professional demeanor. Interestingly, after around 85 minutes of interview, the hiring manager complimented me for surviving her questions. She was really generous with her feedback and gave me the job offer afterwards. It was a sigh of relief for me, knowing that it was all a test after all.

You have to pass two assessments before you can get to initial interview. It consists of three interviews; the initial, pre-final, and the final interview. You have to show them how confident you are with your skills, and you must convince them that you are the perfect person for the job.