Le processus a pris 4 semaines. J'ai passé un entretien chez Charles Schwab (New York, NY)
Entretien
During my interview, the recruiter explained that the job would be in the office full-time, which is different than what the job posting said. The job posting said you can work from home, do a hybrid position, or work from the office. She also added that it is a call center job, and you have to commit to this position for two years and cannot apply to any other external or internal positions. There were a lot of red flags in the interview process. The first interview was with a recruiter who explained the position. She also asked some personality based questions. They use the STAR method. The second interview was with people from the team and also used the STAR method. I did not accept the offer, because the job I was offered was different than the one I applied for.
Questions d'entretien [2]
Question 1
Tell me about a time you dealt with an upset customer.
J'ai passé un entretien chez Charles Schwab (Austin, TX)
Entretien
A lot of STAR method questions during the phone screening. Did not pass , although I felt like my answers were good but not great I guess. Anyone know how they rate?
Questions d'entretien [1]
Question 1
I think one was tell me about a time you dealt with a difficult task?
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Charles Schwab (Orlando, FL) en mars 2026
Entretien
Applied at the end of January, by second week of Feb I had phone interview, they moved me to another time since i wasn't able to start for March, but May (which initially i thought HR was not going to follow up and were going to discard my application). Went to second interview in person first week of March and HR called me the same day they wanted me. Process was long because of me, but if it wasn't like that, it would have only took 3-4 weeks. They contact you pretty fast and give you a bunch of resources to study for the interview, they even give you feedback on the initial screening phone interview at the beginning so you go prepared. They ask you STAR and Non-Star questions so be prepared to answer both. They probably asked me around 3 of each. They realized I like trading, so they asked for my knowledge about the financial markets but questions were not difficult, but don't worry about this, they asked because I put it on my resume literally. Interview lasted a 1hr and 40 min
Transparent. Screening interviewer was upfront that it was an intensive call center role and employees had a minimum 2-year (usually 3) placement before being able to transfer to a different role.
Questions d'entretien [1]
Question 1
Roughly: how are you at dealing with angry customers?