I applied to the posting and within a week I got a phone call from a manager who wanted to meet with me. I came in for a f2f the following week and sat down with two managers individually. The first was about 20-25 minutes and the second was about 35-40 mins. They told me about the role and I got to ask questions. The second manager made me a little nervous since he made me expand on a couple questions and I thought maybe he didn't like my answer. But I stressed the importance of honesty and even if he didn't agree with my response, it was how I felt. I think that helped me in the long run. Overall I felt comfortable throughout the interview. I think my process was different from other reviews I read here. Anyway I did get an offer, waiting on BG check to clear and it will be official.

I got a phone interview and in the phone interview the recruiter asked some behavioral questions that were customer service focused. Some of the questions were about going above and beyond when you provided good service to clients and she wanted to get an idea about why I was interested in the role. Because I was with Schwab for almost 8 years, and I left in 2022 she didn't ask me anything about Why I wanted to work for Schwab or what I knew about Schwab, but I definitely remember being asked about that in my initial interview back in 2015.