J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Cathay Pacific (Hong Kong) en août 2019
Entretien
First round - AI digital interview with about 5 questions, access the system via the designated link they send you in email, be well groomed and make sure clear voice Second round - 1 on 1 interview the manager at CX city, business attire
Questions d'entretien [1]
Question 1
1. Describe your best customer service experience 2. What would you do when facing complaint from customers 3. Use a different language other than your mother tongue to answer the question - Describe your favourite hobby 4. - 5. Situation Questions
J'ai postulé via un établissement d'enseignement supérieur ou universitaire. J'ai passé un entretien chez Cathay Pacific (Hong Kong)
Entretien
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Questions d'entretien [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
J'ai postulé en ligne. J'ai passé un entretien chez Cathay Pacific (Hong Kong) en janv. 2026
Entretien
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Questions d'entretien [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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