J'ai postulé en ligne. J'ai passé un entretien chez Capital Group (Irvine, CA) en oct. 2012
Entretien
There are three stages to the interview. One is a phone call. The second is a webcam interview. The third is a face to face interview at the office. Each of the stages of interviews ask relatively the same questions you would be expected to be asked in an interview. The interviews are not too bad. They do ask behavioral questions.
Questions d'entretien [1]
Question 1
Why do you want to work as a client services representative?
NOTE: this write up pertains to another company called "Capital Group, Inc" and is not us. We are "The Capital Group, LLC" an insurance agency located in Bethesda, Maryland. We only have an East coast presence.
Entretien moyen
Candidature
J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Capital Group (San Antonio, TX) en janv. 2016
Entretien
The interview process is very long. I had 4 interviews but recently I've heard you go through 3 interviews. They do an EXTENSIVE background check, including researching potential family members that may work their due to regulations.
J'ai postulé en ligne. J'ai passé un entretien chez Capital Group (Irvine, CA) en oct. 2015
Entretien
Started with a phone interview with a recruiter. Progressed to a webcam interview with someone from Capital Group's HR team. Lastly ended with a one on one in person interview. They focus heavily on behavioral questions, so definitely know the STAR method. First you watch a mock call and ask if anyone has any questions or what you notice about the call. Then you have your interview with somone one on one which is nice because it is more personal. Then you have a tour of the BEAUTIFUL campus in irvine, i really loved it , very green and earthy. Everyone was polite and welcoming.
Questions d'entretien [1]
Question 1
Name something that happened at work in which you were unsure of the outcome? (tough one)
How do you handle a disgruntled customer?
Why do you want to work in this position?
Why did you choose your major?
What skills do you have in technology?
What if you had a lot of task at one time and you had to meet a deadline, what would you do?
What if you were working in a team and was unsure of how to use the software , what is your process for figuring it out?
The interview and hiring process is lengthy and quite involved. Be prepared to be asked questions and talk about your work history and be willing to submit to a background check. The process will probably take a couple of months before they offer a job to you.
