You receive via E-Mail an excel file to sign up and resend to them+google doc with english questions to see your basic english level. After that they contact you for a 10-15 minutes call to see if you can be a good fit

At BlueLink, they really want to ensure that you have a general background of customer service and think of ways to retain customers. There are a lot of scenario-based questions, but they also want to ensure if you will be a great fit to the team.