They set up an interview call with a good amount of questions set in an informal tone, the direct manager, that made me feel at ease. Afterwards they sent me three "customer support scenario" problems to answer. After sending it back the day after, I was invited to the next stage with a higher role in the company. The interview was much more focused on difficult situations, how would I react and also to give examples of past experiences, with an inquisitive approach, that I tried to reply honestly instead of strategically. Even if I were turned down I would still have a good overview of the process. What is extremely negative is that they never gave me feedback even after a direct email asking for it. The administrative replied back asking "how did the interview go??" that is really not what you expect after commiting and spending time applying to a company. A no would have been much more welcomed and professional.