Phone discussion and one interview with a manager and lead. Interview was almost uncomfortably laid-back and casual. The people were very nice and the questions were not hard -just general behavioral questions and some questions about experience/ resume. They seemed most concerned about research experience and experience working in a call center environment. *Also, they hire for this position on a temp basis initial and expect to fire most of the new hires after one quarter. If you are only looking for a temp job, make that clear in the interview and it may improve your chances.