My first interview was over the phone and addressed questions regarding my previous work experience, what i knew about beyond finance, and a difficult situation at work. Since I'm bilingual I then had a quick phone call (the next day) with a lead csr agent to verify that I could speak the second language. The next interview was very brief and consisted of questions like 3 words you would use to describe yourself, why is empathy important in customer service, what do you know about beyond finance, a difficult situation at work, and what would you do in a situation where you didn't know the answer and a client needed help.