Group ice breaker to start, name, current role, why BT. Followed by asking who I would want to take to dinner alive or dead and why. Bizarre question but OK. The group is then split and half ha a face to face interview and the other listened to a couple of calls then groups switched places. Interview was conducting professionally the interviewing manager made me feel at ease immediately. Once the interview was done everyone went back to the main training room for a final group exercise to place five calls into a priority order then your list is discussed as a group to form a consensus. That was it. All done.

Smooth first interview, typical HR questions. Questions were related to my background and previous job, mostly. Some language assessment as well. They also asked about my strengths, weaknesses, and how I handle challenges, while maintaining a friendly tone that made the conversation feel comfortable and engaging throughout the interview process overall.