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      Entretien pour Customer Service Advisor

      2 oct. 2016
      Candidat à l'entretien anonyme
      Newcastle upon Tyne, Angleterre
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez BT Group (Newcastle upon Tyne, Angleterre) en sept. 2016

      Entretien

      The interview process is in three stages. First a set of listening exercises and exercises intended to rate your attention to detail. This happens on their website when you apply. If they like your answers then you get to stage 2. Stage 2 is a telephone interview. It's a few basic questions such as why you want to work for BT, why should they hire you, what is your experience etc. Finally they'll book you in for an assessment which is basically a group interview in multiple parts. This took me a while to get in as they were waiting for available slots. The stages are are: - Icebreaker - State something about yourself, and go through your recent employment history. The interviewer will ask questions prompting you to show how your experience in that role is relevant to this one. He'll ask you about challenges etc. He'll also ask who you'd invite to a dinner party and why. - Group Exercise - You're given a list of 5 calls and you have to order them by priority, These are things like calling back a vulnerable customer's next of kin because their phone service has been cut off, calling a customer threatening to leave etc You do this individually first then in a group and compare answers. - Interview - While half of you are doing the group exercise, the others are taken down to the call floor to be interviewed. Pretty standard questions such as how you'd deal with a dissatisfied customer, what your experience is, what you've found difficult or challenging etc. - Listening to calls - You'll listen to calls and be asked about what you learned when you get back to the classroom. The interviewer will ask what you'd do differently. - Questions and answers - This is where you get to ask questions and learn about the shifts, benefits etc. Overall it was a pretty good experience. It gave you a good idea of how the company worked and what their expectations were. One thing I'd say is that the interviewer I had seemed very unforgiving. When he was asking about your relevant experience and what you'd do differently he did it in a very stern, almost accusatory way. I suspect this is because he wanted to gauge reactions as the position I was interviewing for was Retentions. I did not get the job but I would have turned it down anyway. The shifts were a mix of lates and earlies in the same week with no consecutive days off. The actual job seemed like it would be a bit soul-destroying, talking to angry and confused customers all day too. Finally it states on the invitation email that a £25 Disclosure Scotland check is required as well.

      Questions d'entretien [1]

      Question 1

      What challenges did you face in your current/previous role?
      Répondre à cette question
      4

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Advisor chez BT Group

      Entretien pour Customer Service Advisor

      2 juill. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez BT Group

      Entretien

      Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência

      Questions d'entretien [1]

      Question 1

      Como é o seu gerenciamento de tempo e como você elenca as prioridades?
      Répondre à cette question

      Entretien pour Customer Service Advisor

      5 août 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via une agence de recrutement. J'ai passé un entretien chez BT Group en juill. 2025

      Entretien

      Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.

      Questions d'entretien [1]

      Question 1

      Why did you apply for this role?
      Répondre à cette question

      Entretien pour Customer Service Advisor

      22 avr. 2025
      Employé (anonyme)
      Calcutta
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé via une agence de recrutement. Le processus a pris 1 semaine. J'ai passé un entretien chez BT Group (Calcutta) en mars 2025

      Entretien

      BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.

      Questions d'entretien [1]

      Question 1

      Tell me something about yourself
      Répondre à cette question
      1