J'ai postulé via un recruteur. J'ai passé un entretien chez Assort Health
Entretien
The recruiter reached out to me 3 times within 6 days regarding the role, which made the hiring process feel somewhat desperate. After applying, I found the initial phone screen to be far more detailed and technical than what is typically expected during a first-round recruiter conversation. The interview included multiple layered, four-part questions that required highly specific examples and detailed responses on the spot.
Based on the interview description provided, I was expecting a more high-level discussion focused on background, experience, role fit, and interest in the company. I completely understand the importance of thoroughly evaluating candidates, but I think setting clearer expectations upfront around the depth and structure of the initial screening would help candidates prepare more effectively and create a smoother overall interview experience.
Questions d'entretien [1]
Question 1
Describe a time you used tools or automations to manage customer accounts or improve customer health. What was the challenge? What did you do? What were the results?
They're gonna make you work 60 hours weeks, and some CSMs even go in on weekends. It sounds like a typical startup that's growing too quickly to catch up. If you're ready to give up your work/life balance then it would be a great place to grow and have on your resume
Questions d'entretien [1]
Question 1
What did you do about member churn at your previous CSM position?
J'ai passé un entretien chez Assort Health (San Francisco, CA)
Entretien
I had an initial recruiter screening with Assort Health. The recruiter was professional and transparent about role expectations, which I appreciated. During the conversation, it became clear that the Customer Success Manager role required consistently working 60+ hours per week and was fully on-site, with no hybrid or remote flexibility.
While I respect the company’s approach and clarity upfront, these expectations were not aligned with what I’m looking for at this stage, so I chose not to move forward in the process. I appreciated learning this early and would encourage candidates to ask detailed questions about workload and flexibility during the initial conversation. The pay range is high but you will likely not have much or any work life balance.
J'ai postulé via un recruteur. J'ai passé un entretien chez Assort Health (San Francisco, CA) en juin 2026
Entretien
The recruiter was extremely professional and transparent about the entire process stating that Customer Success Managers work 60 hours a week. The rest of the process was clearly outlined however like other reviews noted the team is inexperienced and focused on industry knowledge vs strategy.
Questions d'entretien [1]
Question 1
Take home test asking to develop an action plan for an at risk customer
